Returns within 21 days, payment by credit card.
Verified store facts
Data insight — Office Supplies
- Trust-tier on file: not yet assessed
- Currently have an active code: 0%
- Document free return shipping: 20%
- Document a customs/duties status: 0%
- Median return window: 30 days
This shop's return window (21 days) is longer than 25% of the Office Supplies shops we've checked.
What they sell
Office Supplies Office Furniture Furniture from shop structured data (unverified) as of 2026-08-20Elsewhere on the web
Verification activity
- Record verified 2026-08-20
- about_research retrieved 2026-08-20
- about_research retrieved 2026-08-20
- about_research retrieved 2026-08-20
- about_research retrieved 2026-08-20
Similar shops on file
AI summary
ANEW is an online retailer based in Malaysia that sells ergonomic workspace products. Its catalog includes smart desks, ergonomic chairs, and accessories such as back cushions, seat cushions, footrests, balance boards, and desk mats, along with bundle sets combining multiple items.
Orders are delivered within Malaysia and to Singapore (cushions and accessories only), using Lalamove, J&T Cargo, J&T Express, Flash, or a dedicated driver. Free shipping is offered in West Malaysia, while shipping to East Malaysia and Singapore is calculated at checkout. Delivery takes 2-5 working days in West Malaysia and 14-21 working days in East Malaysia after a 2-3 working day processing period. Tracking is provided via email or WhatsApp. Installation service is available in Kuala Lumpur and Selangor for an additional fee.
Payment is accepted by credit card. The shop offers a 21-day trial on ergonomic chairs, smart desks, and other eligible products, allowing a 95% refund on returns. Non-trial products are covered by a 14-day return window under the same refund percentage. Customers generally cover return shipping unless items are defective, and damaged items must be reported within 48 hours of delivery.
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Includes unverified information. Please do your own research. · AI-generated · Sources: 4 ⓘ
Logos indicate compatibility, not endorsement.
Frequently asked questions
What is Theanew's return window?
21 days, per the shop's published returns window policy. Checked 2026-08-20.
Which countries does Theanew ship to?
MY, SG. Checked 2026-08-20.
How long does delivery from Theanew take?
2-3 days. Checked 2026-08-20.
When was Theanew last checked?
2026-08-20 — every field on this page carries its own source and retrieval date.